By purchasing a subscription from Sara Leigh AU, you agree to the following terms and conditions:

General

• Subscriptions are billed automatically according to the delivery schedule selected at checkout.
• Prices are locked in at the time of purchase unless otherwise stated.
• Subscription pricing, products and inclusions may change over time. Any changes will apply to future orders only.

Billing & Payments

• Payments are automatically processed using the payment method provided at checkout.
• If a payment fails due to insufficient funds or expired details, we will attempt to process the payment again.
• If payment continues to fail, the subscription may be paused or cancelled until payment details are updated.

Managing Your Subscription

• You can pause, skip or cancel your subscription at any time via your customer account.
• Changes must be made before the next billing date to apply to the upcoming order.
• Once an order has been processed or dispatched, it cannot be changed or cancelled.

Shipping

• Subscription orders are shipped according to the selected delivery frequency.
• Shipping timelines may vary due to seasonal demand, public holidays or unforeseen delays.
• Free shipping (if offered) applies only while the subscription remains active and eligible.

Cancellations & Refunds

• Subscription orders are non-refundable once processed.
• Cancellations apply to future orders only.
• We do not offer refunds for change of mind on subscription products.

Product Availability

• If a subscribed product becomes unavailable, we may substitute it with a similar item of equal or greater value, or contact you to arrange an alternative.
• For seasonal or limited-edition subscriptions, scents and products may vary.

Fair Use

• Subscriptions are intended for personal use unless otherwise stated.
• We reserve the right to cancel subscriptions suspected of misuse or abuse.

Updates to Terms

• Sara Leigh AU reserves the right to update these terms at any time.
• Continued use of a subscription constitutes acceptance of the updated terms.

For any questions or support, please contact us at info@saraleighau.com